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Full text of "Many Random Records Concerning The Los Angeles Unified Homeless Response Center 2018-2019"

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Operation Center 


Homeless Outreach 


Commander David Lazar 





































Overview 


• The Healthy Street Operations Center(HSOC) has been developed 
to better coordinate the many city agencies involved in 
addressing homelessness and unhealthy street behaviors 

• HSOC is structured as a unified command with representatives of 
City departments all in one room which direct, plan, and 
coordinate responses to street behaviors and homelessness 

• HSOC was activated on Tuesday, January 16th, 2018. 

• HSOC is an expansion of coordinated efforts that began in San 
Francisco's Mission District. 


■ 












HSOC Mission & Values 





• HSOC's Mission is to provide unified 
and coordinated city services and 
responses to unsheltered persons 
experiencing homelessness 

• HSOC Core Values 

• Lead with compassion and respect 

• Empathize with the whole community 

• Believe that everyone can change ad 
that safe and clean streets can be 
maintained. 




















AGENCY ROLES AND RESPONSIBILITIES 


• SF Department of HSH- Outreach, 
engagement, and placement of 
homeless individuals 

• SFDPH- Outreach, harm reduction 
strategies, syringe cleanup and 
engagement, and health treatment 
homeless and housed individuals 

; requiring care in street settings. 

• SFPD- Engagement and enforcement 
(as a last resort) to respond to 
criminal issues. 


• SF Public Works- Cleaning and 
implementation of environmental 
design changes. 

• SF Controller's Office- Provides 
performance tracking of the 
Healthy Streets Operation center. 

* SF 3-1-1- Provides non-emergency 
intake of homeless-related issues 
from the public 

* SF DEM- Provides operational and 
logistical support for HSOC. 



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SAN FRANCISCO 

PUBLIC 

WORKS 




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DEPARTMENT OF 
HOMELESSNESS AND 
SUPPORTIVE HOUSING 


San Francisco 

Department of Public Health 





































ICS Roles at HSOC 


* Incident Commander- leads efforts in all involved agencies. 

* Operations Section Chief- Develops and implements strategies and tactics to carry out the HSOC 
mission and objectives. 

* Section Chief for Admin- Conducts data tracking and dash boarding for HSOC operations including 
collection of operational data from primary responding HSOC departments to report HSOC 
actions and impact. 

* Planning Section Chief- Responsible for the collection, evaluation and distribution of HSOC 
information for the IC/Unified Commander. (Breakout meetings at 0930 and 1430 hours) 

* Operations Support as Public Safety-File arrest reports from homeless units, track tents seized as 
evidence and run the day to day operations at HSOC. 

* Public Health Rep- Develop understanding and common operating picture of services offered by 
DPH for homeless individuals including creating/updating summary of these services. 

* HSOC Liaison officer- Liaison officer interacts with the city and external partners as well as elected 
officials and the HSOC Policy Group. 




Goals & Objectives/ 


• Goal 1: SF s Streets are safe and clean 

• Objectives- reduced incidents leading to 
service requests, reduce drug-related and 
criminal activity in priority areas, 
eliminate tents and prevent re¬ 
encampment, and reduce environmental 
hazards. 

• Goal 2: Meet the shelter and service 
needs of individuals on the streets 

• Objectives- connect homeless individuals 
in priority areas with shelter, supportive 
services, and increase non-emergency 
service acceptance by high utilizer of 
multiple systems within priority areas. 


Strategies & Activities 


* Strategy 1: 

• Develop zone-based plans to identify key issues 
impacting each zone, tactics to address the issues, 
and performance measures to monitor 
effectiveness. 

• Use proactive team-based approaches and continue 
to respond to calls or issues based on standard 
protocols. 

* Strategy 2: 

* Focus on addressing needs of the "Top 20" 
individuals with high needs. 

* Train officers on issues associated with 
homelessness and substance abuse 

• Continue to outreach, engage and offer treatment 
or housing. 













































Goals & Objectives/ 


* Goal 3: Establish a unified city 
response to homelessness and street 
behavior. 

• Objectives: Develop efficient means to 
manage calls for service and prioritize 
resources. Effectively share information and 
coordinate resources across participating City 
Departments. 


Strategies & Activities 


• Strategy/Activity 3: 

* Co-located and coordinated dispatch 
functions to share information and 
coordinate resources and deployment 
across departments. (DEM, DPW) 

* Enhance public communication about the 
City s response to homelessness and 
street behaviors. 

* Use data to inform operation and policy- 
level decisions of HSOC. 

* Departments coordinate daily to solve 
operational challenges associated with 
HSOC management. 

* streamlined response by utilizing 311 vs. 
calling the police 



















Organizational response flow to calls for service 


1. City receives 3-1-1 non¬ 
emergency and 9-1-1 
emergency calls for service 



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2. HSOC triages and dispatches non¬ 
emergency calls to one or more 
departments based on response criteria 


3. HSOC closes call for service 
communicating actions and 
outcomes of the response 


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SAN FRANCISCO 

PUBLIC 

WORKS 



DEPARTMENT OF 
HOMELESSNESS AND 
SUPPORTIVE HOUSING 


HSH triages to 
DPH as needed 



Community Health Response 
Team, Street Medicine, Crisis 
Intervention, and/or Felton 
Community Engagement 
Specialists deploy as needed 















































Started with 


• Hours 07-1500, Mon-Fri 

• 1 Lt, 1 Inspector, 2 Officers, 1 non- 
sworn, 1 cadet, 1 intern. 

• Team 1/6 Mon-Thu, 06-1600 
supplemented by district 70 units. 

• Focused on encampment 
resolution 

• Meeting with officers every 
Wednesday at 1100 

• Triage 3-1-1 calls in the Mission 

• Specialized radio channel 


Today 


• Hours 07-2300, 7 days a week 

• 1 Lt, 1 Inspector, 2 Officers, 1 non-sworn, 
1 cadet, 1 intern 

• Team 4/24 06-1600 or 1400-2400 

• ocused on encampment resolution 

• Meeting with officers every Wednesday 
at 1100 

• Beginning on 8/8 all 3-1-1 encampment 
calls triaged and assigned. 

• Schedule/calendar 1 large operation per 
week. 

• Specialized radio channel 












Homeless Outreach Officers 


• Participate in weekly Wednesday training meetings 

o Past topics have included: Training on Shigella, Narcan, Syringe Disposal, 
Homeward Bound Program, Mental Illness, LEADS presentation, Chronic 
substance abuse, referrals for navigation center, and street medicine. 

• Trained in force de-escalation tactics and Crisis Intervention fCIT"). 

• Multidisciplinary team concept. 

• Calendar for planned operations. 

• Maintenance of statistics. 

• Conduct customer service call backs. 






Why Resolve Large encampments? 

PROBLEM 

1. Higher levels of substance abuse and 
communicable disease in large 
encampments. 

2. Increase in public health and public safety 
concerns in and around the encampment. 

3. Public outrage impacts City's ability to 
address homelessness. 

4. Previous attempts to address 
encampments failed and let to lawsuits, 
reducing confidence in the city. 

GOAL 

1. Assist as many people as possible by 
connecting them to shelter, services and 
housing. 

2. Address quality of life issues for housed 
and unhoused individuals. 

3. Change culture on streets to permanently 
eliminate large, long term encampments 

4. Focus on effectiveness, legality and 
compassion while not redirecting entire 
service delivery system. 











Preventing Re-Encampment 


* Walk through with Public Works to assess safety and 
access 

• Coordinate with neighbors on prevention (fencing, 
lighting, security) 

* Providing neighbors contact information for key city 
staff 

* Ongoing re-encampment prevention team (outreach 
workers, police and public works) 

• Healthy Streets email 

• SFPD Department Bulletin 18-137, "Legal 
Enforcement Options for Addressing Illegal 
Encampments". 


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HEALTHY 

STREETS 


WE VALUE AND RESPECT EACH OTHER AND OUR COMMUNITY 


PASSABLE STREETS 

• Please do not sei up permanent tents or 
structures 

• Please limit your belongings do not 
block doorways or driveways 

• Please keep streets and sidewalks clear 
so people, wheelchairs, strollers, bikes 
and cars may pass 

SAFE STREETS 

• No ftres, candies, stoves or heats rs- 
irvey are very dangerous! Battery 
operated fights are ssler 

• Salely dispose of used syringes in 
sharps containers 

• Protect your pets keep diem on leash 
and sale 

CLEAN STREETS 

• Please keep your surroundings neat 
and clean 

• Please move your belongings whan the 
City comes to dean or rnake repairs 

• Pfeast throw away trash in garbage 
eeutonwrs and ctan up after pets 

IF YOU NEED ASSISTANCE OR 

A NEIGHBOR NEEDS HELP 

• For a medical or mental health 
emergency, call 911 

■ For shelter information, call 311 

• For information about senices, 
call SF HOT, 415 365 7SB0 

• Be prepared and cany Mmm n 

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Community Engagement Division 
David.Lazar@sfgov.org 



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